Privacy Policy

Last updated: May 2026

D&D ReinKarnated ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

When you make a purchase

Name, email address, and billing address
Payment information (processed securely by Shopify Payments — we never see or store your full card details)
Order history and download activity

When you create an account or join our membership

Email address and display name
Membership tier and subscription status
Login activity and preferences

When you browse our store

IP address and browser/device information
Pages visited, products viewed, and time spent
Referring website or search terms
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

Order fulfillment: To process purchases, deliver digital downloads, and handle print-on-demand orders through our fulfillment partner (Printful)
Customer support: To respond to inquiries, resolve issues, and improve your experience
Communications: To send order confirmations, download links, and — if you opt in — promotional emails about new maps and products
Membership services: To manage your Ghost membership, grant applicable discounts, and send member newsletters
Analytics: To understand how our store is used and improve it over time

3. How We Share Your Information

We do not sell your personal information. We share data only with trusted service providers necessary to operate our store:

Shopify Inc. — our e-commerce platform and payment processor
Printful Inc. — our print-on-demand fulfillment partner (receives your shipping address for physical orders only)
Ghost Foundation — our membership and newsletter platform

Each provider is contractually bound to protect your data and may only use it to provide services to us.

4. Data Retention

We retain order and account data for as long as necessary to fulfill legal, tax, and business obligations — typically 7 years for transaction records. You may request deletion of your personal data at any time (see Section 6).

5. Cookies

Our store uses cookies and similar technologies to keep your shopping cart active, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect store functionality (e.g., cart persistence).

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications at any time (unsubscribe link in every email)
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at our contact page.

7. Children's Privacy

Our store is not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or a notice on our store. Continued use of our services after changes constitutes acceptance of the updated policy.